Web OPAC end user satisfaction from Library Science and Information System Perspectives

Author

Binti Zainal, Haliza ; bin Che Hussin, Ab Razak ; Binti Sa´don, Nor Fadzleen

Author_Institution

Fac. of Comput., Univ. Teknol. Malaysia, Skudai, Malaysia

fYear

2013

fDate

27-28 Nov. 2013

Firstpage

487

Lastpage

492

Abstract

Web Online Public Access Catalogue (OPAC) is widely used electronic library catalogues giving a wealth of remote access to library information resources. The end user satisfaction of the system is vital to ensure the continuation usage of Web OPAC. Most of the previous studies focused on the interface and the system itself instead of the end user satisfaction. This study is aim to integrate end user satisfaction criteria between Library Science and Information System Expectation Disconfirmation Theory (EDT). The conclusion from this study is an integrated approach from both fields is needed to provide a much comprehensive perspective to evaluate and measure the Web OPAC end user satisfaction.

Keywords

Internet; cataloguing; digital libraries; information retrieval; EDT; Web OPAC end user satisfaction; Web online public access catalogue; electronic library catalogue; expectation disconfirmation theory; information system; library information resources; library science; remote access; Computers; Graphical user interfaces; Information systems; Libraries; Materials; Navigation; Technological innovation; Expectation Disconfirmation Theory; Web OPAC; end user satisfaction;

fLanguage

English

Publisher

ieee

Conference_Titel

Research and Innovation in Information Systems (ICRIIS), 2013 International Conference on

Conference_Location

Kuala Lumpur

Print_ISBN

978-1-4799-2486-8

Type

conf

DOI

10.1109/ICRIIS.2013.6716758

Filename

6716758