DocumentCode :
2957652
Title :
A framework for streamlining Globally Integrated services
Author :
Srivastava, Biplav
Author_Institution :
IBM Res., New Delhi, India
fYear :
2009
fDate :
22-24 July 2009
Firstpage :
111
Lastpage :
116
Abstract :
Enterprises are transforming to Globally Integrated Enterprises wherein, among other things, the delivery of services is globally distributed spanning divisions, suppliers and geographies. A service itself can be at the level of business processes like processing expenses or personnel re-location (assignment), or IT changes like applying a patch. Given this trend, streamlining to reduce the time and cost effort needed to perform a service is more important than ever before. The reduction can come due to better coordination among activities, elimination of redundant activities, avoidance of situations that lead to additional costs and finally, automation of repetitive activities wherever possible. We propose a unified framework for streamlining services and apply it to cases from business and IT services.
Keywords :
organisational aspects; personnel; service industries; IT services; business processes; business services; global organization; globally integrated enterprises; personnel re-location; services delivery; streamlining globally integrated services; Automation; Costs; Geography; Hardware; Intserv networks; Job shop scheduling; Monitoring; Personnel; Risk management; Technology management;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Service Operations, Logistics and Informatics, 2009. SOLI '09. IEEE/INFORMS International Conference on
Conference_Location :
Chicago, IL
Print_ISBN :
978-1-4244-3540-1
Electronic_ISBN :
978-1-4244-3541-8
Type :
conf
DOI :
10.1109/SOLI.2009.5203914
Filename :
5203914
Link To Document :
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