Title :
The Development and Use of Field Implementation-focused Assessment Method for the Improvement of Quality Management System´s Effect
Author :
Kim, Jong-Yul ; Kang, Chang W. ; Kim, Hong-Je ; Kim, Won-Joong ; Chung, Young-Bae
Author_Institution :
Dept. of Ind. Eng., Hanyang Univ.
Abstract :
Most of manufacturing companies run a quality management system such as ISO9001 to meet customer needs and then to be better positioned in the market but mostly stay at the level of gaining some quality improvement, customer complaints reduction, and productivity improvement. However, this paper reports a successful case which the implementation of a quality management system through the World Class Manufacturing Crew Quality Certification (WCMCQC) contributes toward not only productivity increase but also market share increase and also proposes an effective assessment and feedback method of the quality management system
Keywords :
ISO standards; customer satisfaction; manufactured products; manufacturing industries; quality management; ISO9001; World Class Manufacturing Crew Quality Certification; customer complaints reduction; customer needs; feedback method; manufacturing companies; market share; productivity improvement; quality improvement; quality management system; Certification; Companies; Feedback; Humans; Industrial engineering; Management training; Power system security; Productivity; Quality management; Surveillance;
Conference_Titel :
Management of Innovation and Technology, 2006 IEEE International Conference on
Conference_Location :
Singapore, China
Print_ISBN :
1-4244-0147-X
Electronic_ISBN :
1-4244-0148-8
DOI :
10.1109/ICMIT.2006.262322
