Title :
Learning and Adapting to Mobile Technologies: An Intra-organizational Assessment
Author_Institution :
Inst. Superior Tecnico, Tech. Univ. of Lisbon
Abstract :
This paper aims at proposing central elements for understanding the underlying processes embedded in the use and adoption of mobile information and communication technologies (mobile-ICT) in firms. Organizational and socio-technical aspects are approached using a multiple-case study of different companies in Portugal, following their simultaneous adoption of new specific mobile technologies. Although qualitative results show that in general, users report a positive perception about technological and contextual features of mobile-ICT, such as technological adequacy for mobile work, swiftness and quality of service, information and communication access, relationships with colleagues, chiefs and external partners or the potential to foster daily timesaving; quantitative analysis unveils different using and learning patterns among knowledge-workers and traditional-workers. We discuss those different patterns of adaptive activity highlighting the role of end-users as agents of change, by taking into account diverse issues: formal training and learning-by-doing; changing relationships among individuals; leadership and power relations and redistribution of competences
Keywords :
electronic commerce; mobile computing; organisational aspects; socio-economic effects; formal training; intra-organizational assessment; mobile information-communication technology; organizational aspects; quality of service; socio-technical aspects; Communications technology; Context; Context-aware services; Decision making; Humans; Information analysis; Mobile communication; Quality of service; Technological innovation; Technology management;
Conference_Titel :
Management of Innovation and Technology, 2006 IEEE International Conference on
Conference_Location :
Singapore, China
Print_ISBN :
1-4244-0147-X
Electronic_ISBN :
1-4244-0148-8
DOI :
10.1109/ICMIT.2006.262362