Web content and its influence on operational performance-case of the hotel industry

Hotels are increasingly taking advantages of the Internet as a marketing tool to provide direct contact with customers. This study evaluated the hotel´s Web sites in Taiwan from a marketing perspective. Content analysis was used to analyze and compare the marketing practice on Internet. Using data envelopment analysis, this article analysis the impact of Internet marketing on hotel performance. The result showed that Internet marketing can improve the operating performance of tourist hotels. It is suggested that hoteliers should adopt a more strategic approach to the Internet, preparing the ground for direct contact with customers.