Title :
Reachability analysis of service process model based on polychromatic sets
Author :
Gao, Xinqin ; Li, Yan ; Yang, Mingshun ; Yuan, Qilong
Author_Institution :
Sch. of Mech. & Precision Instrum. Eng., Xi´´an Univ. of Technol., Xi´´an, China
Abstract :
How to analyze the complex service processes is a key issue of service process management in rapidly changing environment. In this paper, a new approach to reachability analysis of service process model is proposed. The polychromatic sets (PS) theory is introduced and the PS model of service process is established. Based on PS contour matrix, the physical reachability and the time reachability are analyzed. Model simplification rules and algorithm are proposed to examine structure conflicts, and model decomposition algorithm is presented to verify physical reachability. Time consumption and deadline of activities are analyzed statically and dynamically. A case study of order service process is used to illustrate the effectiveness of the proposed approach.
Keywords :
reachability analysis; service industries; set theory; PS contour matrix; PS model; decomposition algorithm; order service process; polychromatic set theory; reachability analysis; service enterprise; service process management; service process model; Educational technology; Engineering management; Environmental economics; Environmental management; Instruments; Manufacturing industries; Matrix decomposition; Reachability analysis; Set theory; Technology management; Polychromatic sets theory; physical reachability; service process model; time reachability;
Conference_Titel :
Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4244-4869-2
Electronic_ISBN :
978-1-4244-4870-8
DOI :
10.1109/IEEM.2009.5372946
