Customer-oriented library services for Chinese higher education

Even though most universities in China have successively introduced digital resources, traditional paper-based resources still share major percentage in the whole library resources. In the current library management schemes, the information of the resource requirement and usage record is not utilized effectively either in resource purchase decision or in resource allocation plan. Furthermore, there is no efficient approach proposed to utilize the advanced information technologies in library management. In this paper, we firstly analyze the patterns of the current library services in Chinese universities and points out some problems existing in the current resource management systems. We then propose several approaches attempting to improve user satisfactory and resource utilization by considering customer behavior and requirement information.