Testing BPR common wisdom

Author

Bergeron, François ; Raymond, Louis ; Boudreau, Marie-Claude ; Rivard, Suzanne

Author_Institution

Laval Univ., Que., Canada

Volume

4

fYear

1996

fDate

3-6 Jan 1996

Firstpage

155

Abstract

The purpose of the research was to empirically determine what benefits were realized by organizations that have undertaken a business process reengineering (BPR) project. The survey´s respondents indicated that they were generally satisfied with their BPR projects. The findings suggest that BPR enabled organizations to increase productivity, to raise the quality of products and services, to increase costs savings, and to improve the quality of the organizational environment. The success factors, which lead to these advantages, are the compliance with BPR principles, the methodological rigor of the BPR approach and the diversity of the project resources, in turn determined by the level of organizational support

Keywords

business data processing; human resource management; quality control; reviews; systems analysis; systems re-engineering; business process reengineering project; cost savings; organizational benefits; organizational environment quality; organizational support; product quality; productivity; project resources; service quality; Business process re-engineering; Conference management; Costs; Delay effects; Information management; Information technology; Management information systems; Productivity; Project management; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1996., Proceedings of the Twenty-Ninth Hawaii International Conference on ,

Conference_Location

Wailea, HI

Print_ISBN

0-8186-7324-9

Type

conf

DOI

10.1109/HICSS.1996.495322

Filename

495322