Title :
Developing a scale of e-service quality for blog
Author :
Wu, Yu-Lung ; Tao, Yu-Hui ; Yang, Pei-Chi ; Li, Ching-Pu
Author_Institution :
Dept. of Inf. Manage., I-Shou Univ., Dashu, Taiwan
Abstract :
The blog search engine Technorati made a survey in November 2008 and the results showed that the index volume of blogs was as high as 133 million. In view of the increasing number and influence of blogs, their quality assessment has become a topic worth stressing and exploring. In this study, both quantitative and qualitative methods are used to construct a multi-stage scale development procedure, and to check and disclose the factor structure for assessment of blog Website service quality. This scale is a basis for blog Website users to evaluate the website service and for platform operators to plan for future operation.
Keywords :
Web services; Web sites; search engines; Technorati; blog Website service quality; e-service quality scale development; search engine; Information management; Information services; Internet; Quality assessment; Robustness; Search engines; Stability; Video sharing; Web sites; Blog; Design of scale; Service quality scale;
Conference_Titel :
Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4244-4869-2
Electronic_ISBN :
978-1-4244-4870-8
DOI :
10.1109/IEEM.2009.5373014
