Title :
A Logistics Service Differentiation Decision Model Based on Service Level
Author :
Xu, Juan ; Liu, Zhixue
Author_Institution :
Sch. of Manage., Huazhong Univ. of Sci. & Technol., Wuhan, China
Abstract :
This paper sets up a decision-made process model of logistics service differentiation based on market segments and customer demands analysis and elaborates the design of logistics service differentiation and the total cost service analysis. Especially, this paper provides a method of cost-service tradeoffs through the determination of the lowest demand quantity, which is determined by the quota relations among the income, the unit logistics cost and the demand quantity on a certain service level.
Keywords :
cost-benefit analysis; customer satisfaction; logistics; marketing; cost-service tradeoff; customer demand analysis; logistics service differentiation decision model; market segment; unit logistics cost; Appraisal; Companies; Costs; Customer satisfaction; Logistics; Manufacturing; Member services; Technology management; Transformers; Transportation;
Conference_Titel :
Services Computing, 2006. APSCC '06. IEEE Asia-Pacific Conference on
Conference_Location :
Guangzhou, Guangdong
Print_ISBN :
0-7695-2751-5
DOI :
10.1109/APSCC.2006.10
