DocumentCode :
2967073
Title :
Factors causing the termination of the relationship with suppliers
Author :
Calisir, Fethi ; Gumussoy, Cigdem A.
Author_Institution :
Ind. Eng. Dept., Istanbul Tech. Univ., Istanbul, Turkey
fYear :
2009
fDate :
8-11 Dec. 2009
Firstpage :
1429
Lastpage :
1433
Abstract :
Over the past few years, firms have given more importance to the purchase-related decisions to gain competitive edge. Although great emphasis is given to the selection process of suppliers, commercial partnership may be terminated at a future date. This study, based on data from 66 automotive firms, examines factors affecting buyers´ decision on the termination of the relationship with suppliers in the automotive industry. The results indicate that buyers rate `supplier´s disinterest´ as the most influential construct of problems, and among the 25 individual problems, `supplier firm does not make product deliveries in agreed time´ is rated as the most influential problem to end commercial partnership. In addition, `competitive firm´s attraction level´ is the only determinant of the probability of working again with the former supplier at a future date. Implications of these findings are discussed and further research opportunities described.
Keywords :
automobile industry; customer relationship management; decision making; industrial relations; purchasing; automotive firms; automotive industry; buyers decision; commercial partnership; product delivery; purchase-related decisions; supplier disinterest; supplier firm; supplier relationship; Automotive engineering; Business; Companies; Industrial relations; Manufacturing industries; Pricing; Production; Supply chain management; Switches; Vehicles; Supplier relationship; automotive industry; termination;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4244-4869-2
Electronic_ISBN :
978-1-4244-4870-8
Type :
conf
DOI :
10.1109/IEEM.2009.5373057
Filename :
5373057
Link To Document :
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