Routes: London´s computerised travel enquiry system

This paper describes London Transport´s computerised travel enquiry system, known by the acronym ROUTES (Rail Omnibus Underground Travel Enquiry System). The ROUTES system contains all the information which trained enquiry staff at London Transport´s telephone enquiry bureau and travel information centres need to respond to detailed questions about any journey by public transport in London. The system provides detailed itineraries from any location in London to any other, supported by complete timings, fares and ticketing information