Accountability-based reengineering of an order fulfillment process

In view of the dynamic changes in a supply chain network and the significance of order fulfillment processes (OFPs) for the successful implementation of supply chain management, this paper puts forward an accountability-based methodology for companies to reengineer OFPs while considering both external and internal changes. In the methodology the accountability centered approach and the simulation technique are adopted to exploit feasible solutions and determine an optimal one, respectively. A case study in a semiconductor equipment manufacturer is reported to demonstrate the potential and feasibility of the proposed methodology.