The link between total quality management and organizational performance in Malaysian automotive industry: The mediating role of ISO/TS16949 efforts

Author

Zakuan, N.M. ; Yusof, S.M. ; Shaharoun, A.M.

Author_Institution

Dept. of Manuf. & Ind. Eng., Univ. of Tun Hussien Onn, Batu Pahat, Malaysia

fYear

2009

fDate

8-11 Dec. 2009

Firstpage

439

Lastpage

443

Abstract

The principal aim of this article is to determine the impact of total quality management (TQM) and ISO/TS16949 efforts on organizational performance of Malaysian automotive industry. Based on theoretical considerations, a model is proposed linking the TQM constructs and ISO/TS16949 efforts to the organizational performance. Exploratory factor analyses and reliability analysis empirically verified and validated the underlying items of TQM, ISO/TS16949 and organizational performance. Structural equation modeling was employed to test the model drawing on a sample of 161 Malaysian automotive industries. Data analysis reveals that, TQM implementations have a strong and positive impact on organizational performance through direct relationship and also through a mediating role of ISO/TS16949 efforts.

Keywords

ISO standards; automobile industry; reliability; total quality management; ISO/TS16949 efforts; Malaysian automotive industry; data analysis; organizational performance; reliability analysis; structural equation modeling; total quality management; Automotive engineering; Equations; ISO; Industrial engineering; Industrial relations; Joining processes; Manufacturing industries; Performance analysis; Quality management; Total quality management; ISO/TS16949 Efforts; Malaysian Automotive Industry; Mediator; Organizational Performance; Total Quality Management;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE International Conference on

Conference_Location

Hong Kong

Print_ISBN

978-1-4244-4869-2

Electronic_ISBN

978-1-4244-4870-8

Type

conf

DOI

10.1109/IEEM.2009.5373312

Filename

5373312