DocumentCode
2972610
Title
Notice of Retraction
Library staff attitude on services: Perceptions of users
Author
Baharuddin, Kasmarini ; Kassim, Norliya Ahmad ; Nordin, Siti Khairiyah
Author_Institution
Faculty of Information Management, Universiti Teknologi MARA, Puncak Perdana Campus, No.1, Jalan Pulau Angsa AU10/A Section U10, 40150 Shah Alam, Selangor, Malaysia
fYear
2012
fDate
24-27 June 2012
Firstpage
173
Lastpage
178
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This study investigates users´ perception on library staff attitude in giving services in one of the largest academic library of a public institution of higher learning in Malaysia. The library staff were assessed based on their attitude toward user service in terms of reliability, responsiveness and assurance. Questionnaires were distributed to 150 respondents of whom 140 (93%) responded. The results revealed that respondents were generally quite agreed with the library staff attitude in giving services in terms of reliability, responsiveness and assurance. Majority of the respondents used the library services quite frequently. The researchers hoped that the findings of this study will contribute positively toward excellent library services. The study had a profound impact on making recommendations to all types of libraries concerned with library services in giving the best services to library users and also in ensuring the library staff to work efficiently and effectively at all times.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This study investigates users´ perception on library staff attitude in giving services in one of the largest academic library of a public institution of higher learning in Malaysia. The library staff were assessed based on their attitude toward user service in terms of reliability, responsiveness and assurance. Questionnaires were distributed to 150 respondents of whom 140 (93%) responded. The results revealed that respondents were generally quite agreed with the library staff attitude in giving services in terms of reliability, responsiveness and assurance. Majority of the respondents used the library services quite frequently. The researchers hoped that the findings of this study will contribute positively toward excellent library services. The study had a profound impact on making recommendations to all types of libraries concerned with library services in giving the best services to library users and also in ensuring the library staff to work efficiently and effectively at all times.
Keywords
Aging; Catalogs; Educational institutions; Libraries; Organizations; Reliability; attitude; library services; library staff; users´ perception;
fLanguage
English
Publisher
ieee
Conference_Titel
Humanities, Science and Engineering Research (SHUSER), 2012 IEEE Symposium on
Conference_Location
Kuala Lumpur
Print_ISBN
978-1-4673-1311-7
Type
conf
DOI
10.1109/SHUSER.2012.6268849
Filename
6268849
Link To Document