DocumentCode
2973721
Title
Global Delivery of Service via Online Platforms: Service Models, Challenges and Research Agenda
Author
Lu, Baozhou ; Zeng, Qingfeng
Author_Institution
Inf. Syst. & Decision Sci., Louisiana State Univ., Baton Rouge, LA, USA
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
6
Abstract
Online service is the new rising service practice that uses Internet as the primary service delivery platform. Some forms of online service like crowdsourcing have drawn academic interests. However, confusions on the concepts and business models around this topic still exist; and little effort has been made for the improvement. In this paper, we identify and define five key business models of online service by positioning it in the vein of organizational practices. Then a research agenda is proposed. By doing this, we call academic attentions to this new phenomenon.
Keywords
Internet; service industries; Internet; business model; crowdsourcing; online service; service global delivery; Communities; Context; Information systems; Organizations; Programming; Technological innovation;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5998714
Filename
5998714
Link To Document