DocumentCode
2974774
Title
Researches on Mode of Sharing Service Management of Multinational Corporation
Author
Peng Luo
Author_Institution
Coll. of Econ. & Manage., Dalian Univ., Dalian, China
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
4
Abstract
The most outstanding phenomenon of economic globalization is the rapid development of multinational corporations. As a fruitful new management mode, Shared Service Management Mode has become the unanimous choice of multinational corporations in developed countries. By 2010, 80% of the global fortune 500 companies are using Shared Services. 90% of multinational corporations are implementing Shared Services. Its achievements are remarkable, return on investment is improved greatly, cost is reduced, the corporation´s flexibility is enhanced and strain capability of business department is improved. Chinese companies´ business operation internationalization has achieved rapid development after implementing the Reform and Opening-Up policy. But on the whole, compared with the developed countries, not only the total lags behind, but also the multinational ability in business and management is obviously deficient. To those which have become or plan to become multinationals in China, learning this Shared Service, an advanced management and organization mode, of multinational corporations in developed countries, will greatly help to improve the ability of controlling the global enterprises. The article introduces the classification, function, risk, applicability and operation management of Shared Service Center, discusses method and procedure of implementing Shared Service Center.
Keywords
cost reduction; customer services; globalisation; investment; organisational aspects; Chinese companies; business department; business operation internationalization; cost reduction; economic globalization; multinational corporations; operation management; reform and opening-up policy; return on investment; service management sharing; Companies; Economics; Globalization; Information technology; Outsourcing; Personnel;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5998762
Filename
5998762
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