DocumentCode
2975326
Title
Waste Analysis of Lean Service
Author
Li Qu ; Man Ma ; Guannan Zhang
Author_Institution
Sch. of Econ. & Manage., Beijing Inf. Sci. & Technol. Univ., Beijing, China
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
4
Abstract
Based the value stream of lean service, "Lean Service" wastes are proposed. They including (1) "Service Design" waste, (2) "Service Item" waste, (3) "Service Ability" waste, (4) "Service Process" waste , and (5)"Service Delay" waste. The conclusion puts forward the application of "Lean Service" wastes and the theoretic foundation for promoting lean service.
Keywords
industrial waste; lean production; service industries; value engineering; lean service waste analysis; service ability waste; service delay waste; service design waste; service item waste; service process waste; value stream; Companies; Credit cards; Customer satisfaction; Delay; Industries; Lean production;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5998793
Filename
5998793
Link To Document