Title :
Waste Analysis of Lean Service
Author :
Li Qu ; Man Ma ; Guannan Zhang
Author_Institution :
Sch. of Econ. & Manage., Beijing Inf. Sci. & Technol. Univ., Beijing, China
Abstract :
Based the value stream of lean service, "Lean Service" wastes are proposed. They including (1) "Service Design" waste, (2) "Service Item" waste, (3) "Service Ability" waste, (4) "Service Process" waste , and (5)"Service Delay" waste. The conclusion puts forward the application of "Lean Service" wastes and the theoretic foundation for promoting lean service.
Keywords :
industrial waste; lean production; service industries; value engineering; lean service waste analysis; service ability waste; service delay waste; service design waste; service item waste; service process waste; value stream; Companies; Credit cards; Customer satisfaction; Delay; Industries; Lean production;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5998793
