Title :
Study on Theater Service Model under the Condition of Technological Advance
Author_Institution :
Sch. of Econ. & Manage., Weifang Univ. Weifang, Weifang, China
Abstract :
Beginning with the conception of service encounter and using theories of interface management, this paper analyzes the features of service encounters in retail banking, hospitality industry and retail trade industry under the condition of technological advance, puts forward the concept of Forward Service Encounter and Backward Service Encounter, and then build the extended theater service model under the condition of technological advance.
Keywords :
banking; retailing; service industries; technology management; backward service encounter; forward service encounter; hospitality industry; interface management; retail banking; retail trade industry; technological advance; theater service model; Analytical models; Banking; Companies; Computational modeling; Personnel;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5998819
