• DocumentCode
    2975854
  • Title

    Study on Theater Service Model under the Condition of Technological Advance

  • Author

    Shi-bo Qin

  • Author_Institution
    Sch. of Econ. & Manage., Weifang Univ. Weifang, Weifang, China
  • fYear
    2011
  • fDate
    12-14 Aug. 2011
  • Firstpage
    1
  • Lastpage
    3
  • Abstract
    Beginning with the conception of service encounter and using theories of interface management, this paper analyzes the features of service encounters in retail banking, hospitality industry and retail trade industry under the condition of technological advance, puts forward the concept of Forward Service Encounter and Backward Service Encounter, and then build the extended theater service model under the condition of technological advance.
  • Keywords
    banking; retailing; service industries; technology management; backward service encounter; forward service encounter; hospitality industry; interface management; retail banking; retail trade industry; technological advance; theater service model; Analytical models; Banking; Companies; Computational modeling; Personnel;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Management and Service Science (MASS), 2011 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-6579-8
  • Type

    conf

  • DOI
    10.1109/ICMSS.2011.5998819
  • Filename
    5998819
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2975854