Title :
Study on Automobile After-Sale Service Matching Based on Ontology CBR
Author_Institution :
Sch. of Manage. Wuhan, Wuhan Univ. of Technol., Wuhan, China
Abstract :
This paper firstly constructs an ontology model of automobile after-sale service to analyze internal relations among customer, automobile and after service; then it retrieves the most similar case (or cases) based on similarity measurement and CBR. Thus, active service is achieved.
Keywords :
automobile industry; case-based reasoning; consumer behaviour; customer services; ontologies (artificial intelligence); automobile after-sale service matching; case-based reasoning; ontology CBR; similarity measurement; Automobiles; Cognition; Meteorology; Ontologies; Physiology; Psychology; Roads;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5998858
