DocumentCode
2977503
Title
Researched Customer Requirements Representation and Mapping on Ontology
Author
Gao, Na ; Zhao, Songzheng ; Jiang, Weiyang
Author_Institution
Sch. of Manage., Northwestern Polytech. Univ., Xi´´an, China
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
4
Abstract
The purpose of product design based on the customer service is oriented customer requirement to get the highest customer satisfaction products. This paper proposed a model to mining customer requirement based on customer service data, and use ontology to represented the five type requirements. Finally, the customer requirements layered and proposed a model about customer requirements mapping to product design feature.
Keywords
customer satisfaction; customer services; data mining; ontologies (artificial intelligence); product design; customer requirement mapping; customer requirement representation; customer satisfaction products; customer service data; ontology; product design; Customer satisfaction; Customer services; Data mining; Fuzzy sets; Ontologies; Product design; Quality function deployment;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5998909
Filename
5998909
Link To Document