DocumentCode
2982809
Title
Clients Behavior Analysis of Securities Company Based on the Web-Log Data Mining
Author
Li, Yahong ; Li, Jian ; Hao, Kegang
Author_Institution
Manage. & Econ. Sch., Beijing Instn. of Technol., Beijing, China
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
4
Abstract
Customer Relationship Management (CRM) is a developing direction for China Security Company in the future. Relative to abroad developed countries Securities Company, our China securities Company still is in a low level for the clients behavior observation. In this paper, author introduces the data mining technology into Security Company customer behaviors information management processes. Meanwhile, through construct the clients behavior model and data mining processing to refine some high value customers behavior character information, thus, to offer accurate data supports for the company Policy-makers. Also, a real case is analyzed in this article, having a very strong reference meaning in fact.
Keywords
consumer behaviour; customer relationship management; data mining; securities trading; Web-log data mining; clients behavior analysis; clients behavior model; customer behaviors information management; customer relationship management; securities company; Companies; Data mining; Data models; Investments; Security; Servers;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5999197
Filename
5999197
Link To Document