A Three-Step Service Experience Approach with Feedback for Service Provider

Web Service is one of implementation modes of distributed systems and is becoming the next generation web-based application. As the amount of Web services is increasing, service experience problem is emerging. After Web services are implemented and published, service providers do not know their running effect and user satisfactory degree. So in order to provide better services and improve user experience quality, this paper proposes a three-step service experience approach with feedback to service accessing, in which service experience coefficient is used to measure the running effect of service and user satisfaction degree. At the same time, the test data of the feedback are sent to service providers to create new services or improve services in order to provide better services. With the data of the web site WS-DREAM, the service experience approach to service accessing is designed and implemented. The result indicates that the approach is useful to improve better services.