Process based public value and effectiveness of government information systems

In the context of evaluating effectiveness of information systems, the public sector requires a specific approach for covering indirect measurements such as strategic / political value. There is not yet a holistic approach and no unified adaptive and time-variant model addressing the problem. A model for assessing both initiatives and ex-post evaluation is needed. In this paper, we describe a model called the Strategic Management Model, developed and partially applied at the Ministry of Finance, Turkey. The model merges public value, strategic goals, service delivery value chain, performance indicators, continuous monitoring & evaluation, internal control / audit and asset management concepts in Public Financial Management hypercube. This is compliant with Government Finance Statistics, with orthogonal dimensions, in which every node and path is defined as an object within this value space. This adaptive model will allow for multi-dimensional assessment based on hypercube, enabling forward and backward traceability from goals to planned budget, and from expenditure to goals.