Title :
Looking through a TQM window
Author :
Norausky, Patrick H.
Author_Institution :
Aeroject Ordnance, Downey, CA, USA
Abstract :
The author examines the elements of the total-quality-management (TQM) system at Aerojet Ordnance. The elements discussed are: (1) the process of initiation, (2) cultural change within Aerojet and its suppliers, (3) sustaining approach, (4) operational tools, (i.e. statistical process control, quality function deployment, and Taguchi), and (5) the results that were achieved. Recommendations based on lessons learned at Aerojet Ordnance are presented
Keywords :
management; military systems; quality control; Aerojet Ordnance; TQM window; Taguchi; cultural change; operational tools; process of initiation; quality function deployment; recommendations; results achieved; statistical process control; sustaining approach; total-quality-management; Companies; Continuous improvement; Costs; Cultural differences; Customer satisfaction; Production systems; Quality assurance; Quality function deployment; Total quality management; Weapons;
Conference_Titel :
Aerospace and Electronics Conference, 1989. NAECON 1989., Proceedings of the IEEE 1989 National
Conference_Location :
Dayton, OH
DOI :
10.1109/NAECON.1989.40439
