Title :
Evaluation on service quality of kindergarten based on SERVQUAL
Author :
Han Jing-yuan ; Wang Xin-yi ; Xu Shu-huan
Author_Institution :
Sch. of Econ. & Manage., Hebei Univ. of Sci. & Technol., Shijiazhuang, China
Abstract :
Service quality of kindergarten not only concerns the healthy growth of the children directly, but also the kindergarten´s development. Based on the study of evaluation and management of service quality home and abroad, there were designed of SERVQUAL evaluation questionnaire and service quality gap model for kindergartens, by which a research was conducted on evaluation of service quality for 14 kindergartens belonged to the reputable preschool education A Group.
Keywords :
education; SERVQUAL evaluation questionnaire; kindergarten service quality evaluation; preschool education A group; service quality abroad management; service quality gap model; service quality home management; Analytical models; Correlation; Customer satisfaction; Education; Indexes; Quality of service; Reliability; SERVQUAL; gap model; kindergarten; service quality;
Conference_Titel :
Management Science and Engineering (ICMSE), 2012 International Conference on
Conference_Location :
Dallas, TX
Print_ISBN :
978-1-4673-3015-2
DOI :
10.1109/ICMSE.2012.6414441
