Title :
Trailblazing design of CRM based on know-how management
Author :
Meng, Zhaojian ; Wang, Haoyu ; Guo, Hongling
Author_Institution :
Henan Coal Chem. Ind. Group, HoHai Univ., Nanjing, China
Abstract :
In order to set up a kind of comprehensive decision-making support system of new CRM merged with know-how management, we must realize and adapt to the complex, mobile and distributive requirement for citation in the informative circumstances of internet. In the application of combined system of C/S and B/S, the new ideas of component design, Net technology and C# language, the data service level can be set up through Web Service to build a new CRM system on the basis of know-how management, which is characterised by high efficiency, practicality and great ability to develop.
Keywords :
C language; Web services; customer relationship management; decision support systems; mobile computing; C# language; CRM system; Internet; Net technology; Web Service; comprehensive decision making support system; data service level; know how management; Companies; Conference management; Content management; Educational institutions; Energy management; Environmental management; Knowledge management; Marketing management; Power system management; Technology management; CRM; Know-how management; trailblazing;
Conference_Titel :
Networking and Information Technology (ICNIT), 2010 International Conference on
Conference_Location :
Manila
Print_ISBN :
978-1-4244-7579-7
Electronic_ISBN :
978-1-4244-7578-0
DOI :
10.1109/ICNIT.2010.5508532
