Cognitive representations of DOS commands as a function of expertise

Author

Snyder, Kathleen M. ; Lewis, James R.

Author_Institution

IBM Corp., White Plains, NY, USA

Volume

2

fYear

1989

fDate

3-6 Jan 1989

Firstpage

447

Abstract

A study was made of the cognitive networks derived from the similarity rating of IBM Personal Computer Disk Operating System (IBM PC DOS) commands by computer users with varying levels of expertise. The networks of naive, novice, and intermediate users were examined to determine which links in their networks were also present in an expert network. Groups with a greater level of DOS expertise had more links in common with the experts. A core set of commands was identified that were linked in every network. As the level of expertise changed, it was possible to show the order in which links in the experts´ network appeared in those of the novice and intermediate groups

Keywords

IBM computers; human factors; microcomputer applications; operating systems (computers); psychology; user interfaces; DOS commands; DOS expertise; IBM PC DOS; IBM Personal Computer Disk Operating System; cognitive networks; cognitive representations; computer users; expert network; expertise levels; intermediate users; naive users; novice users; similarity rating; Artificial intelligence; Circuits; Computer languages; Computer networks; Embedded computing; Microcomputers; Operating systems; Programming profession; Psychology; Statistical analysis;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1989. Vol.II: Software Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on

Conference_Location

Kailua-Kona, HI

Print_ISBN

0-8186-1912-0

Type

conf

DOI

10.1109/HICSS.1989.48026

Filename

48026