Title :
Cognitive representations of DOS commands as a function of expertise
Author :
Snyder, Kathleen M. ; Lewis, James R.
Author_Institution :
IBM Corp., White Plains, NY, USA
Abstract :
A study was made of the cognitive networks derived from the similarity rating of IBM Personal Computer Disk Operating System (IBM PC DOS) commands by computer users with varying levels of expertise. The networks of naive, novice, and intermediate users were examined to determine which links in their networks were also present in an expert network. Groups with a greater level of DOS expertise had more links in common with the experts. A core set of commands was identified that were linked in every network. As the level of expertise changed, it was possible to show the order in which links in the experts´ network appeared in those of the novice and intermediate groups
Keywords :
IBM computers; human factors; microcomputer applications; operating systems (computers); psychology; user interfaces; DOS commands; DOS expertise; IBM PC DOS; IBM Personal Computer Disk Operating System; cognitive networks; cognitive representations; computer users; expert network; expertise levels; intermediate users; naive users; novice users; similarity rating; Artificial intelligence; Circuits; Computer languages; Computer networks; Embedded computing; Microcomputers; Operating systems; Programming profession; Psychology; Statistical analysis;
Conference_Titel :
System Sciences, 1989. Vol.II: Software Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on
Conference_Location :
Kailua-Kona, HI
Print_ISBN :
0-8186-1912-0
DOI :
10.1109/HICSS.1989.48026
