Services Science Curriculum: Design and Web-Based Delivery

The purpose of the paper is to explore the challenge of designing and delivering a module for web-based delivery to a geographically distributed audience. As part of the IBM Integrated Supply Chain University consortium, there is a project aimed at developing a curriculum and teaching materials for Service Supply Chain courses at MBA level or equivalent, broadly based on the topic of Services Science Management and Engineering (SSME). It is a collaborative exercise, involving UCD, leading US universities in the supply chain field and the IBM Integrated Supply Chain Group. The project entails the development of an existing curriculum structure, to design and deliver the module over the web.