A tool to estimate usability of Web 2.0 applications

Nowadays, companies and home users use websites offering services ranging from web sites up to complex web applications. The ergonomics of these applications often remain unconsidered and the applications turn out to be hard to use. In this paper, a tool is presented to facilitate the examination of usability. Web 2.0 applications in particular are supported, because they are more flexible and require other techniques than traditional web applications. The paper explains how to collect, analyze, process and visualize usability data for Web 2.0 applications.