Quality improvement for the Campbelltown hospital emergency service

In this study the theory of queueing models has been applied to design an appropriate service facility for the Campbelltown hospital emergency service in order to minimise patients waiting time and the associated running cost. Thus the ultimate goal is to optimize the available resources. A computer program is developed to model the distributions of arrival time, waiting time and service time of the system and to estimate their parameters. These parameters are then used to develop a simulation algorithm that estimates the average waiting time for other parametric changes such as arrival rate and the number of servers in the system. Observing how these parametric changes will effect the expected waiting time of the patients and the expected idle time of the doctors this program can be used to design a more efficient system. Hence this will provide a valuable tool for the managers and doctors in scheduling, in order to optimize the efficiency of the emergency service