Title :
A study on e-commerce applying in Taiwan´s restaurant franchise
Author :
Song-Ching Fan ; Yung-Lung Lai
Author_Institution :
Program in Bus., Feng Chia Univ., Taichung, Taiwan
Abstract :
When Taiwan\´s traditional food industry facing the economic recession in 2008, except strengthen the constitution of themselves, they also promote the market scope to chain to develop franchise system aggressively. In order to promote the competition of enterprise and reduce management cost, this study that the writer counseling "LUNGHSIENCHU" will show the proven process of e-commerce, it becomes e-commerce little by little including retail store management, purchasing operation, service process, customer relationship management and promote management efficiency effectively. Then, they can enlarge franchise chain, food chain e-commerce and become operation model that can\´t be held back.
Keywords :
catering industry; cost reduction; customer relationship management; electronic commerce; food processing industry; purchasing; retail data processing; supply chain management; LUNGHSIENCHU; Taiwan; customer relationship management; e-commerce; economic recession; food industry; purchasing operation; restaurant franchise system; retail store management; service process; E-commerce; Franchise Chain; Restaurant;
Conference_Titel :
Frontier Computing. Theory, Technologies and Applications, 2010 IET International Conference on
Conference_Location :
Taichung
DOI :
10.1049/cp.2010.0582