Workflow Model Performance Analysis Concerning Instance Dwelling Times Distribution

Instances dwelling times (IDT) which consist of waiting times and handle times in a workflow model is a key performance analysis goal. In a workflow model the instances which act as customers and the resources which act as servers form a queuing network. Multidimensional workflow net (MWF-net) includes multiple timing workflow nets (TWF-nets) and the organization and resource information. This paper uses queuing theory and MWF-net to discuss mean value and probability distribution density function (PDDF) of IDT. An example is used to show that the proposed method can be effectively utilized in practice.