Title :
Physician shift behavior and its impact on service performances in an emergency department
Author :
Biao Wang ; McKay, Kenneth ; Jewer, Jennifer ; Sharma, Ashok
Author_Institution :
Dept. of Manage. Sci., Univ. of Waterloo, Waterloo, ON, Canada
Abstract :
Simulating detailed flow through emergency departments (ED) has been a long-standing issue. By studying the behavior of the bottleneck resource, the physicians, we have identified key factors to include in a simulation that have allowed us to create an extremely accurate model of a specific ED. The impact of these factors was evaluated through several performance measures in the ED. We conclude that it is important to consider the inclusion of physician behaviors when simulating ED wait times.
Keywords :
hospitals; ED wait times; bottleneck resource; emergency department; performance measures; physician shift behavior; service performances; Buildings; Data models; Educational institutions; Hospitals; Length measurement; Time measurement;
Conference_Titel :
Simulation Conference (WSC), 2013 Winter
Conference_Location :
Washington, DC
Print_ISBN :
978-1-4799-2077-8
DOI :
10.1109/WSC.2013.6721610