Reverse logistics process automation with BPMS

This paper aims at presenting the application of business process automation technologies on a reverse logistics process proposed for mobile phones reconversion and disposal with a Business Process Management System (BPMS). The first part introduces the business process modeling, followed by the data model and the design of rules for the automation of the process activities of this. A simulation of the business process is also presented and the control process indicators are analyzed. As an additional task and discussion, the contribution of Business Process Management (BPM) for companies´ sustainability is proposed.