Title :
A Balanced Performance Measurement Scorecard Approach for Product Service Systems
Author_Institution :
Sch. of Economic & Manage., Univ. of Sci. & Technol. Beijing, Beijing, China
Abstract :
This paper develops a balanced performance measurement scorecard for a product-service system (PSS) from following four perspectives: customer, finance, business process integration, and learning and growth. The balanced cube framework of performance measurement for a PSS is presented first. Then, the multi-levels balanced scorecard and performance measures is developed and supported by large enterprise in China. The balanced scorecard developed in this paper provides a useful guidance for the practical managers in evaluation and measuring of PSS in a balanced way and proposes a balanced performance measurement system to analyze a product-service system.
Keywords :
customer services; financial management; organisational aspects; balanced performance measurement scorecard approach; business process integration; customer service; finance; multilevel balanced scorecard; product service system; Conference management; Engineering management; Finance; Financial management; Manufacturing; Measurement; Paper technology; Performance analysis; Production; Technology management; Performance measurement systems; product service system; the balanced scorecard;
Conference_Titel :
Business Intelligence and Financial Engineering, 2009. BIFE '09. International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-0-7695-3705-4
DOI :
10.1109/BIFE.2009.129
