Title :
Cloud Computing: The Issue of Service Quality: An Overview of Cloud Service Level Management Architectures
Author :
Motta, Gianmario ; Linlin You ; Sacco, Daniele ; Sfondrini, Nicola
Author_Institution :
Dept. of Ind. & Inf. Eng., Univ. of Pavia, Pavia, Italy
Abstract :
The paper presents a framework for quality management of Cloud Services, that aims to meet requirements of both providers and enterprises. In providers, a capacity planning phase forecasts the load in order to identify resources, while a quality aware cloud balances in real time SLM and efficiency. In enterprises, a dynamic SLA negotiation system chooses the most convenient provider for commodity services, while a dashboard enables enterprises to analyze the business impact of the cloud Qos. Finally, an independent authority verifies the actual QoS that is delivered by providers to enterprises.
Keywords :
business data processing; cloud computing; quality of service; software architecture; SLM; business impact; capacity planning; cloud QoS; cloud computing; cloud service level management architectures; cloud services; commodity services; dynamic SLA negotiation system; quality management; service quality; Availability; Business; Cloud computing; Computer architecture; Quality of service; Servers; Cloud computing; Cloud services; Quality of Service; SLA; SLM; Service Level Agreement; Service Level Management;
Conference_Titel :
Service Science and Innovation (ICSSI), 2013 Fifth International Conference on
Conference_Location :
Kaohsiung
DOI :
10.1109/ICSSI.2013.48
