Title :
Service Supply Chain: Configuration Structure and Operations Mechanism
Author :
Lin, Y. Ong ; Zhou, Li ; Rong, Ke ; Shi, Yongjiang
Author_Institution :
Bus. Sch., Univ. of Greenwich, London, UK
Abstract :
The main purpose of this research is to identify the configuration structure of a service supply chain from a view of modularity, to address the operations mechanism of the service supply chain from the perspective of service-dominant logic. Literature review and case study are adopted in this research. Data are mainly collected through interview and secondary documents. The results shown that the service supply chain is configured with different types of module actor. A framework is proposed with dimensions of Configuration and Co-creation to explain the operations mechanism of a service supply chain.
Keywords :
customer services; supply chain management; cocreation dimension; configuration dimension; configuration structure; modularity view; module actor; operations mechanism; service supply chain; service-dominant logic perspective; DVD; Education; Manufacturing; Supply chains; co-creation; co-evolution; configuration; modularity; service; service-dominant logic; supply chain;
Conference_Titel :
Service Operations and Logistics, and Informatics (SOLI), 2012 IEEE International Conference on
Conference_Location :
Suzhou
Print_ISBN :
978-1-4673-2400-7
DOI :
10.1109/SOLI.2012.6273558
