DocumentCode
3051756
Title
Health care quality management in China hospitals
Author
Liu, Manlu ; Lu, Xiangnan
Author_Institution
Manage. Coll., Zhejiang Univ., China
Volume
1
fYear
2000
fDate
2000
Firstpage
196
Abstract
In this paper, a series of hospitals in China were selected, and patients in these hospitals completed the questionnaire to assess health service quality. In this survey, there are seven broad dimensions of service quality, namely: tangibility; reliability; responsiveness; assurance; empathy; technical quality; and medicine quality management. The quantity analysis was undertaken to describe current situation of health service quality in China. This paper described research undertaken to assess the quality of service provided by public and private hospitals in China
Keywords
health care; medicine; quality management; China; assurance; empathy; health care quality management; health service quality assessment; hospitals; medicine quality management; patients; private hospitals; public hospitals; quantity analysis; questionnaire; reliability; responsiveness; tangibility; technical quality; Costs; Delay; Educational institutions; Hospitals; Instruments; Insurance; Laboratories; Medical services; Quality management; Quality of service;
fLanguage
English
Publisher
ieee
Conference_Titel
Management of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on
Print_ISBN
0-7803-6652-2
Type
conf
DOI
10.1109/ICMIT.2000.917324
Filename
917324
Link To Document