Title :
Health care quality management in China hospitals
Author :
Liu, Manlu ; Lu, Xiangnan
Author_Institution :
Manage. Coll., Zhejiang Univ., China
Abstract :
In this paper, a series of hospitals in China were selected, and patients in these hospitals completed the questionnaire to assess health service quality. In this survey, there are seven broad dimensions of service quality, namely: tangibility; reliability; responsiveness; assurance; empathy; technical quality; and medicine quality management. The quantity analysis was undertaken to describe current situation of health service quality in China. This paper described research undertaken to assess the quality of service provided by public and private hospitals in China
Keywords :
health care; medicine; quality management; China; assurance; empathy; health care quality management; health service quality assessment; hospitals; medicine quality management; patients; private hospitals; public hospitals; quantity analysis; questionnaire; reliability; responsiveness; tangibility; technical quality; Costs; Delay; Educational institutions; Hospitals; Instruments; Insurance; Laboratories; Medical services; Quality management; Quality of service;
Conference_Titel :
Management of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on
Print_ISBN :
0-7803-6652-2
DOI :
10.1109/ICMIT.2000.917324
