A user-centric approach to automated service provisioning

This paper addresses the problem of dynamic service provisioning. The vision is that customers would be able to review a set of services or service packages, select or customize a package, send their selection to a service provider, whereupon the provider clicks an “execute” button, and the services are turned on, monitored, and managed. To address this issue, we propose a framework for a service provisioning system. The key issues of the framework are: (i) the concept of a service template and (ii) the idea of looking at a service template as a case and applying case-based reasoning methods to an automated service provisioning system