Title :
On the impact of using Web interfaces in a distributed management platform
Author :
Safe, Georgia P. ; Nogueira, José Marcos S ; Loureiro, Antonio A F ; Machado, Christiano M.
Author_Institution :
Dept. of Comput. Sci., Univ. Fed. de Minas Gerais, Belo Horizonte, Brazil
Abstract :
In this paper we report our experience of introducing Web interfaces into a real distributed management platform that provides a consistent and uniform way of accessing services such as fault management, performance management, business management, call center, and service management. The use of Web interfaces that allow to access these services was greatly felt by the organization and improved enormously the quality of service provided to the clients
Keywords :
Internet; business communication; computer network management; distributed object management; network interfaces; quality of service; Web interfaces; business management; call center; distributed management platform; fault management; performance management; quality of service; service access; service management; Computer architecture; Computer science; Protocols; Quality of service; Technology management; Telecommunication computing; Telecommunication network management; Web server; Web sites; World Wide Web;
Conference_Titel :
Integrated Network Management Proceedings, 2001 IEEE/IFIP International Symposium on
Conference_Location :
Seattle, WA
Print_ISBN :
0-7803-6719-7
DOI :
10.1109/INM.2001.918048
