DocumentCode
3063440
Title
Evaluation of Workflow Management Systems
Author
Gruber, Horst
Author_Institution
Raiffeisen Inf. GmbH, Vienna, Austria
fYear
2009
fDate
20-23 July 2009
Firstpage
307
Lastpage
311
Abstract
Workflow technology promises an increase in efficiency in the execution of business processes. The technology is widely accepted, but often the high costs exceed the promised benefits. Most companies perform an evaluation of workflow management systems (WFMS) tools before selecting their tool of choice. In this paper a method for selecting a WFMS is presented that is used in practice at Raiffeisen Informatik GmbH - an IT service provider of a banking corporation. The WFMS selection is based on a criteria catalogue covering aspects of functionality, architecture, integration, robustness, and secured prospects.
Keywords
business data processing; workflow management software; IT service provider; Raiffeisen Informatik GmbH; architecture; banking corporation; business processes; criteria catalogue; functionality; integration; workflow management systems; Automation; Banking; Business; Companies; Constitution; Costs; Logic; Performance evaluation; Robustness; Workflow management software; Tool Evaluation; Workflow Management System;
fLanguage
English
Publisher
ieee
Conference_Titel
Commerce and Enterprise Computing, 2009. CEC '09. IEEE Conference on
Conference_Location
Vienna
Print_ISBN
978-0-7695-3755-9
Type
conf
DOI
10.1109/CEC.2009.33
Filename
5210779
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