Title :
Customer Situations as a Clue to Information Needs
Author :
Robra-Bissantz, Susanne
Author_Institution :
Dept. of Inf. Manage., Univ. of Braunschweig, Braunschweig, Germany
Abstract :
The approach of describing situations of persons in their surroundings is well known in mobile business. This approach is extended to a concept of human situations that holds for a wide range of information systems. Based on former empirical findings this contribution shows different cases where customer situations lead to information needs in virtual and real shopping processes.
Keywords :
electronic commerce; home shopping; mobile computing; customer situations; information needs; information systems; mobile business; real shopping processes; virtual shopping processes; Business; Context modeling; Delay; Humans; Information management; Information systems; Management information systems; Mood; Pervasive computing; Software systems; E-Commerce; Situations; User Modelling;
Conference_Titel :
Commerce and Enterprise Computing, 2009. CEC '09. IEEE Conference on
Conference_Location :
Vienna
Print_ISBN :
978-0-7695-3755-9
DOI :
10.1109/CEC.2009.85
