Title :
Corrective maintenance maturity model (CM3): maintainer´s education and training
Author :
Kajko-Mattsson, Mira ; Forssander, Stefan ; Olsson, Ulf
Author_Institution :
Dept. of Comput. & Syst. Sci., Stockholm Univ., Sweden
Abstract :
What is the point of improving maintenance processes if the most important asset, people, is not properly utilised? Knowledge of the product(s) maintained, maintenance processes and communications skills is very important for achieving quality software and for improving maintenance and development processes. We present CM3: Maintainer´s Education and Training-a maturity model for educating and training maintenance engineers. This model is the result of a comparative study of two industrial processes utilised at ABB, and of process models such as IEEE 1219, ISO/IEC 12207, CMM, People CMM, and TickIT
Keywords :
personnel; software maintenance; software quality; training; CMM; IEEE 1219; ISO IEC 12207; People CMM; TickIT; communications skills; corrective maintenance maturity model; industrial processes; software maintenance; software personnel; software quality; training; Capability maturity model; Computer science education; Coordinate measuring machines; Educational products; Industrial training; Laboratories; Maintenance engineering; Robotics and automation; Software maintenance; Software quality;
Conference_Titel :
Software Engineering, 2001. ICSE 2001. Proceedings of the 23rd International Conference on
Conference_Location :
Toronto, Ont.
Print_ISBN :
0-7695-1050-7
DOI :
10.1109/ICSE.2001.919135
