Title :
Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study
Author :
Swinarski, Matthew ; Kishore, Rajiv ; Rao, H. Raghav
Author_Institution :
Penn State University
Abstract :
Using the resource based view of the firm this research identifies a set of provider capabilities most likely to impact the success of an IS outsourcing relationship. These capabilities are categories into key process areas. The results presented show the effect of the routinization of these processes on four client/provider related IS outsourcing success measures.
Keywords :
Area measurement; Industrial relations; Information technology; Outsourcing; Resource management; System testing;
Conference_Titel :
System Sciences, 2006. HICSS '06. Proceedings of the 39th Annual Hawaii International Conference on
Print_ISBN :
0-7695-2507-5
DOI :
10.1109/HICSS.2006.212
