DocumentCode
3076393
Title
Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study
Author
Swinarski, Matthew ; Kishore, Rajiv ; Rao, H. Raghav
Author_Institution
Penn State University
Volume
8
fYear
2006
fDate
04-07 Jan. 2006
Abstract
Using the resource based view of the firm this research identifies a set of provider capabilities most likely to impact the success of an IS outsourcing relationship. These capabilities are categories into key process areas. The results presented show the effect of the routinization of these processes on four client/provider related IS outsourcing success measures.
Keywords
Area measurement; Industrial relations; Information technology; Outsourcing; Resource management; System testing;
fLanguage
English
Publisher
ieee
Conference_Titel
System Sciences, 2006. HICSS '06. Proceedings of the 39th Annual Hawaii International Conference on
ISSN
1530-1605
Print_ISBN
0-7695-2507-5
Type
conf
DOI
10.1109/HICSS.2006.212
Filename
1579699
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