A framework of critical drivers in successful business-to-business e-commerce

This paper explores the literature in the field of business-to-business (B2B) electronic-commerce (e-commerce) emphasizing small-medium sized businesses. The paper takes a conceptual approach to reviewing the literature and identifying critical drivers that make an e-commerce project successful. Critical success factor models are explored to provide a theoretical foundation to the drivers that have filtered to the top of current research in the field of B2B. The paper is structured to first provide the theoretical foundation of the models in this area and the associated drivers for each model. Second, common drivers are identified and generalized to apply to all businesses. Third, additional research areas are derived from the existing literature.