Title :
Effects of co-production and innovation orientation on relationship property and service innovation
Author :
Wang Chen ; Jian Zhaoquan ; Zhao Xiande
Author_Institution :
Sch. of Bus. Adm., South China Univ. of Technol., Guangzhou, China
Abstract :
Using a real case with 161 samples, we investigated the relationships among relationship property, service innovation, co-production, and innovation orientation in service industry of Pearl River Delta of China. The empirical results demonstrated that co-production mediated the relationship between relationship property and service innovation, and that innovation orientation moderated the relationship between relationship property and service innovation. These findings can be applied to improve communication among employees, enhance production cooperation and promote service innovation.
Keywords :
innovation management; production management; service industries; China; Pearl river delta; coproduction; innovation orientation; production cooperation; relationship property; service industry; service innovation; Atmospheric measurements; Business; Collaboration; History; Mathematical model; Production; Technological innovation; co-production; innovation orientation; relationship property; service innovation;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2013 10th International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4673-4434-0
DOI :
10.1109/ICSSSM.2013.6602512