A Generic Approach to the Services Delivery in Enterprise eBusiness Platforms

The contemporary business environment can be seen as a logical effect of eBusiness, advanced integrated networks, and software services. In such an environment application deployment models have revolutionized the way businesses interact, collaborate and transact with customers, suppliers, partners, employees and shareholders. The purpose of our work is to develop a generic model for performance analysis of software services in order to facilitate enterprises to attach their customers more tightly by an effective service delivery which in turn optimizes business processes at different steps. This communications enablement allows not only greater synergy and velocity among vendors, suppliers and partners within the value creation and delivery chain of the business, but also, creates responsive and seamless customer service.