Title :
Towards a theory of conflict resolution in cooperative design
Author :
Klein, M. ; Lu, S.C.-Y. ; Baskin, A.B.
Author_Institution :
Illinois Univ., Urbana, IL, USA
Abstract :
A study is presented of human expert group design whose purpose is to verify and instantiate a theory of conflict resolution in cooperative design. The study yields four main conclusions: (1) conflict resolution is a separate form of problem-solving expertise, (2) it plays a central role in cooperative design, (3) design rationale to support conflict resolutions needs to be represented, and (4) knowledge acquisition in cooperative design presents special challenges and requires special techniques. A description of the conflict resolution strategies is included
Keywords :
decision support systems; expert systems; knowledge acquisition; conflict resolution; cooperative design; design rationale; human expert group design; knowledge acquisition; problem-solving expertise; Computational modeling; Design engineering; Encoding; Humans; Knowledge acquisition; Knowledge based systems; Problem-solving; Process design;
Conference_Titel :
System Sciences, 1990., Proceedings of the Twenty-Third Annual Hawaii International Conference on
Conference_Location :
Kailua-Kona, HI
DOI :
10.1109/HICSS.1990.205238
