Hypermedia knowledge management for intelligent organizations

Using a simple model consisting of individual knowledge bases, organization knowledge bases, organization actions, and environment responses, hypermedia is investigated as a technology for knowledge management in intelligent organizations. Cognitive mapping, issue-based information systems, and generalized hypertext methods are reviewed and desirable features of hypermedia organization knowledge management are proposed. These desirable features include a variety of typed hypertext nodes and links, process memory, learning support, and both automated and user-directed manipulation of knowledge bases. Interactions of the knowledge bases with organization actions and environmental responses are also discussed